前言

受疫情影响，很多外贸企业的经营生产活动受到了不同程度的影响，比如货期延迟等，那么外贸企业的业务人员在与海外客户沟通时，除了将实际情况告知客户外，也可以对客户进行关怀，比如：问候客户的近况，提醒客户注意防护等，以此来表达对客户的关心，也坚定与客户的合作信心。下面是一些可以用于表达客户关怀的话术，希望可以帮助到外贸企业的业务人员。

问候客户近况

1.Hope everything goes well.（希望你一切都好）

2.Hope everything goes well with you and your family.（希望你和你的家人一切顺利）

3.I'm worried about novel coronavirus pneumonia in your country. Is your family and you all good? （我担心你们国家的新型冠状病毒肺炎，你和你的家人都好吗？）

当前背景

1.As the global health community and the world come together to face the COVID-19 pandemic... （随着全球卫生协会和全世界共同面对冠状病毒疾病大流行...）

2.Like you, we’re monitoring the latest news about the coronavirus.（像你一样，我们也正在监测有关冠状病毒的最新新闻。）

3.We know you’re being overwhelmed with news about COVID-19, and we know it’s a lot right now.（我们知道，关于冠状病毒疾病的新闻让你不知所措，我们也知道现在的突发情况很多。）

疫情防护建议

1.The virus spread, please take protective measures to protect yourself and your family. Wear a mask, disinfect more, and stay out of the crowd.（病毒传播，请采取保护措施，保护自己和家人。戴上口罩，多消毒，远离人群。）

2.It is highly suggested that we all stay at home during this special period of time to keep safe as this coronavirus is spread through droplet transmission when an infected person coughs or sneezes. （强烈建议大家在这段特殊的时间呆在家里，以保证安全，因为受感染的人咳嗽或打喷嚏时，这种冠状病毒会通过飞沫传播。）

公司复工通知

1.Our factory has restarted producing, but due to the the virus，our delivery date will be delayed in the XXX.（我们已经复工了，工厂也重启生产了，但是受疫情影响交期将要延迟到XX月。）

2.At all events，we will try best to shorten the delivery time as soon as possible.We also want you to have confidence that … （无论如何，我们会尽力缩短交期。我们也希望你有信心...）

3.We will let you know when we confirm the delivery date. You can also contact me at any time. Wish you and me good luck.（当我们确定了交期会告知您的，您也可以随时联系我，祝你我好运。）

4.We are carefully following the guidelines provided by the government to ensure that everyone can stay safe.（我们正在认真遵守政府所提供的指导方针，以确保每个人的安全。）

5.We’ve received your order and are getting started on it right away. Once it’s ready to ship, we’ll send you an email with your shipping confirmation.（我们已经收到您的订单，马上就可以开始了。一旦准备好发货，我们将向您发送一封电子邮件，其中包含您的发货订单确认。）

表达合作信心

1.If you have other ideas, please let us know and we are willing to cooperate, thank you for understanding.（如果你有其他想法，我们愿意配合，感谢理解）

2.I have asked our product manager to call you and to find out what we can do.（我已经请我们的产品经理打电话给你，看看我们能为你做什么。）

3.If you have any doubt , welcome to consult us ,thank you.（任何疑问，欢迎咨询，谢谢。）

4.It is important to me that you be pleased. As you have been a long-time customer, and we appreciate your support. （你高兴对我很重要。由于您长期以来一直是我们的客户，我们感谢您的支持。）

5.Please do not hesitate to reach out to us if you have any further questions.（如果您有任何进一步的问题，请随时联系我们。）

以上就是今天要分享的所有内容了，关注疯狂的美工官网，网站上每天要分享不同电商惊喜内容哟。